Angus Housing Association Limited
93 High Street
Arbroath
Angus, DD11 1DP
Angus Housing Association Limited
The Square, Ormiston Crescent
Dundee DD4 0UD
Telephone number: 03451 772244
Email: admin@aha.org.uk
Office Opening Hours
Monday 10am to 4pm
Tuesday 10am to 4pm
Wednesday 12noon to 4pm
Thursday 10am to 4pm
Friday 10am to 4pm
Phone calls
* Mon & Tue 9am to 5pm
* Wednesday 12noon to 5pm
* Thursdays 9am to 5pm
* Friday 9am to 4pm
We believe that everyone has the right to enjoy a quiet and peaceful life in their homes.
We recognise, however, that some of our residents may suffer distress, fear and insecurity as a result of anti-social behaviour. We will therefore make every attempt, within our resources, to enable our residents to live in their homes without being harassed, subjected to noise, nuisance or intimidation.
Click here to view our Anti-Social Behaviour Leaflet
What is Anti-Social Behaviour?
The Anti-Social Behaviour etc. (Scotland) Act 2004 defines anti-social behaviour (ASB) as ‘A person engages in anti-social behaviour if he/she’:
‘Conduct’ includes speech and a ‘Course of Conduct’ must be conducted on at least two occasions.
Section 3 ‘Respect for Others’ of your Tenancy Agreement mirrors this definition of anti-social behaviour and also provides examples of actions or conduct which would constitute anti-social behaviour and therefore a breach of your tenancy conditions.
The scope of anti-social behaviour is therefore very broad, ranging from minor disputes between neighbours who have differing lifestyles to severe nuisance, harassment and violence. It is not confined to the home, it occurs within the local vicinity/area, between neighbours and may involve others not living in the area.
What to do if you are experiencing Anti-Social Behaviour
If you are having problems with a neighbour we would encourage you to consider the following actions:
What can you expect from us?
You can report an incident of anti-social behaviour to the Customer Service’s Team in person by calling at the office, by phone, by email or in writing. When you report an anti-social behaviour incident to us we will prioritise it according to the following categories depending on how serious it is. We will manage the case according to the category it is allocated:
Category 1
Incidents of a very serious nature including but not limited to, physical violence, criminal behaviour, harassment relating to a protected characteristic, significant escalation or increase in frequency of disturbances or excessive noise.
Category 2
Incidents which indicate antisocial behaviour, such as persistent excessive noise, frequent disturbances, threats of violence, vandalism to property
Category 3
Incidents which clearly breach a tenancy condition, but which are of a relatively minor nature. These are further categorised into Noise, Nuisance and Disturbance or Harassment
We will respond quickly, sensitively and objectively to complaints of anti-social behaviour. The response may be in the form of a telephone call, a home visit or an interview in the Association’s office as appropriate. We will contact complainants and take any initial required action within the following timescales:
Action – Timescales | Category 1 | Category 2 | Category 3 |
Contact Complainer | 24 Hours | 3 Calendar Days | 5 Calendar Days |
Contact Neighbours/Witnesses | 5 Calendar Days | 5 Calendar Days | 7 Calendar Days |
Interview Alleged Offender | 7 Calendar Days | 7 Calendar Days | 9 Calendar Days |
Liaise with Other Agencies | 7 Calendar Days | 7 Calendar Days | 9 Calendar Days |
Case Evaluation/Action | 28 Calendar Days | 21 Calendar Days | 14 Calendar Days |
We may ask you to keep a diary / record of the problems you are experiencing.
Mediation
Mediation between neighbours can be a useful tool in sorting out disagreements and misunderstandings between neighbours and the Association encourages this. If Mediation is appropriate and in agreement with you and your neighbour we will make a referral to an independent mediator who will try to help you both reach a resolution to the problem.
Issues that we will not deal with as an Anti Social Behaviour Complaint: