Complaints, Compliments & Comments - Helping us make it right

Angus Housing welcomes Complaints, Compliments & Comments and sees them as an opportunity to make our services better.

We are committed to providing high-quality customer services that meet the individual needs of all our customers.

We value complaints and use the information from them to help us improve our services.

Our Complaints Handling Policy and Procedures reflects Angus Housing Association Limited’s commitment to valuing complaints. It seeks to resolve customer dissatisfaction as close as possible to the point of service delivery and to conduct thorough, impartial and fair investigations of customer complaints, so that, where appropriate, we can make evidence-based decisions of the facts of the case.

If something goes wrong or you are dissatisfied with our services, please tell us.  This leaflet describes our complaints procedure and how to make a complaint. It also tells you about our service standards and what you can expect from us.

Please see our AHA Complaints Handling Procedure for more information.

How to complain, compliment & comment