Tenant Participation

Tenant Participation is about you, our tenants, taking part in decision making processes and influencing decisions about housing policies, housing conditions, and housing (and related) services.

It is a two way process which involves the sharing of information, ideas and control. The aim is to improve the standard of housing conditions and services.

Tenants have a right to be consulted on:
  • Changes to rent and service charges
  • Housing management, repairs and maintenance policies, standards of service in relation to housing
  • Any proposal to change the landlord
  • The Tenant Participation Strategy

We want to encourage all our tenants to get involved and influence the housing services that we deliver. The Association’s Tenant Participation Strategy, sets out how tenants and service users can take part in a number of ways, both formal and informal. 

Here are some examples of how you can take part:

  • Tenants and Residents Groups
  • Surveys
  • Register of Interested Tenants
  • Working Groups
  • Annual Resident Cafes
  • Estate Walkabout

It's up to you how little or how much you take part. Any tenant and their family members aged 16 or over and living with them, can join.
If you would like to speak to someone about the Tenant Participation Strategy or would like a copy of the strategy sent out to you, please contact the office at admin@aha.org.uk. .

Legislation

The Scottish Social Housing Charter sets out the current legal and regulatory outcomes for housing services. This includes the need to involve tenants and other customers in the design and delivery of housing services.

What are the benefits of tenant participation?

When working well, tenant participation delivers clear benefits for tenants, staff and landlords alike.

The benefits of effective tenant participation for everyone include:

  • better service delivery and improved value for money
  • opportunities to develop new knowledge and skills
  • better communication between staff and tenants
  • better links between the community and landlords
  • informed and knowledgeable tenants who have the skills and confidence to influence decisions
  • staff and tenants being more aware of each other’s perspectives and organisational and financial limitations
  • breaking down misunderstandings, helping to remove any mistrust between landlord and tenants, and building mutual respect and understanding
  • increased tenant satisfaction with their home and neighbourhood
  • increased job satisfaction for staff
Why Should You Get Involved?

There are many reasons why you should think about getting involved with Tenant Participation.

  • To help improve our services
  • To be part of a team
  • Make a difference
  • To get experience
  • Learn new skills
  • Helps with your job prospects
  • To keep busy

If you have any questions about tenant participation, or would like more information about how you can get involved, please email us at admin@aha.org.uk or telephone 03451 772244.

Shareholding Membership

If you want to have more say in the running of your Association why not become a Shareholding Member.   This entitles you to be invited to the Association’s Annual General Meetings where you would be able to vote on important issues. A  Shareholding Membership costs an initial £1 and there are no annual charges.   If you want to find out more or wish an Application Form to become a member please contact our Office/HR Administrator or our Customer Services Advisors at any of our offices.

Other Documents
External Web Links

 

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Scottish Housing Regulator
Contact Angus Housing Association

Angus Housing Association Limited
93 High Street
Arbroath
Angus, DD11 1DP

Phone Angus Housing Association

0345 177 22 44

Angus Housing Association Limited
Registration Nos: FSA 1665R(S)    Communities Scotland HAL 65    Scottish Charity SC020981    Property Factor ID PF000129

Opening Times

Monday - 9.00am to 4.30pm *
Tuesday - 9.00am to 4.30pm *
Wednesday - 9.00am to 4.30pm *
Thursday - 10.00am to 4.30pm *
Friday - 9.00am to 4.00pm

* Monday to Thursday
phone calls are answered to 5.00pm