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Angus HA Appoints a New Emergency Repairs Contractor

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Angus Housing Association has appointed Dundee Contract Services (DCS) as its new contractor for emergency out of hours repairs to its 1,700 houses throughout Dundee and Angus.

The Dundee City Council run contractor will take over from Carillion PME on Sunday 1st August 2010 for an initial 17 month period. DCS won the contract after a competitive tendering process and Angus Housing Association tenants will now access tradesmen in an emergency by calling the Council’s Repairs call centre on 01382 434343.Hazel signs the contract with Dundee Contract Services

In advance of the contract going live on Sunday, Angus Housing Association Chairman , Hazel Farquhar, today (Wednesday 28th July) visited the call centre to see the Council’s operation in person and to formally sign the new contract with Councillor Jimmy Black, Convener of Housing, Contract Services and Environmental Services.

Speaking after the contract signing, Ms. Farquhar commented, “Responding to emergencies for our tenants is one of the most important services we provide as a landlord. We need to get it right when people need us most and having a reliable contractor with a locally based call centre and work force is, in our opinion, the key to this. That is why we are delighted to be entering into this new contract with DCS who have a proven track record in delivering this service to Dundee’s council tenants. Our tenants can still expect a response within 3 hours of reporting an emergency. We have also issued all of our tenants with handy fridge magnets with the new emergency number along with a letter explaining the new arrangements.”

Councillor Black added, “On behalf of Dundee City Council, I am delighted to be entering into this new contract with Angus Housing Association. DCS already provides an emergency repairs service to all of the Council’s own tenants and for all our public buildings as well as assisting Tayside Police and the Fire Service. Building up our client base and extending the service to more users can only help us in our continuous efforts to make our emergency response service as efficient and cost effective as possible.”

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